Highways

Reporting Highways & Parking issues

Norfolk County Council’s website is the principle method for reporting highways

issues, eg mud on the road, streetlight faults, damage to pavements, potholes.

Check the NCC website: www.norfolk.gov.uk   and look for Roads and Transport,

then Roads Report a problem. The list of options from there is self-explanatory.

The online reporting form gives a reference number so the person making the report

can track the progress of their enquiry, if they wish.

Alternatively you can contact them by:

Telephone: 0344 800 8020 (this is a 24hr service)

Email: highways@norfolk.gov.uk

 

The Police have the power to prosecute farmers or hauliers who leave mud on the

road and don’t clear up, and HGVs that are ignoring weight limits.

Please report incidents via the non-emergency number 101.

Most parking problems are now dealt with by the Borough Council of King’s Lynn &

West Norfolk in respect of parking on yellow lines, exceeding waiting times, blocking

of dropped kerbs, but not parking on pavements unless there is a yellow line on the

adjacent carriageway.

You can report problems by:

Email: parking.operations@west-norfolk.gov

Telephone: 01553 616222.

 

However, if the issue is Obstruction, eg at a junction, or a pavement where there is

not an adjacent yellow line, it is a Police Matter.

Please call them on the non-emergency number 101 .

If you are not sure, call the Borough Council’s Parking Operations Team on the

number shown above.

 

The A47 is a National Trunk Road and managed by the Highways Agency so report

any problems direct to them. The website is: www.highways.gov.uk

Their contact details are:

Email: ha-info@highways.gsi.gov.uk

Telephone: 0300 123 5000.

NB. Please use the telephone number for emergencies.

 

And finally …… .

There is another way of reporting problems – a website called Fix My Street.

www.fixmystreet.com

You simply report any problems to them, giving a street names or postcode, pinpoint

it on a map with a brief description of the issue. They pass it on to the relevant

authority very quickly. This is very useful if you are away from home.